PACKING YOUR INSTRUMENT

Pack your instrument (in its case) in a sturdy box, leaving space for at least 2 inches of packing material on every side. The box should be suited for the weight of your instrument plus packing material. You can find this information on the box certificate on the bottom of the box.

Add the packing material (paper, packing peanuts, bubble wrap, etc...) to the minimum of 2 inches of space you left around the instrument case. Make sure that when the box is closed, your case cannot move around inside the box and be sure to close the box securely with packing tape.

If you do not have a suitable box and packing material, you can go to any UPS store and have a packing expert securely pack your instrument for a small fee. Alternatively, you can of course send your instrument via USPS however most post offices don't keep boxes large enough to securely fit a clarinet case (or larger) on hand.


INSURING AND SHIPPING YOUR INSTRUMENT

We have found UPS Ground to be the most cost effective way to send instruments but it can take up to 1 week to be delivered to us in Pennsylvania depending on your location in the US. UPS offers guaranteed delivery days for all shipments. (Please note that UPS does not count Saturday as a regular business day!)

If you are looking for a faster service, USPS priority mail offers 2-3 day shipping and is usually the second most affordable option. Note that with 2-3 day shipping, USPS does not guarantee delivery dates. We do not recommend to send your instrument(s) with USPS “priority mail certified” as this will unnecessarily delay your shipment.

Whichever service you choose, we do recommend to always send your instrument with both signature required and insurance.

If you have your instrument insured already or it is covered by your homeowners insurance, it may be worth checking if your insurance plan covers possible shipping damages. If your instrument is not covered yet, you can insure it with the carrier for the duration of the shipment. Provided your instrument is packed securely, it is highly unlikely that anything happens to it in transit, but we want you to be covered just in case.


UPS and USPS both offer shipping insurance.

UPS's insurance costs about 0.9% of the declared value of the shipment.

USPS's insurance is about 1.37% of the declared value of the shipment.

You can insure your instrument for either the replacement value or the repair cost - whichever makes you more comfortable.

Remember it is very important to pack your instrument properly, both to protect it and to insure that if something does go wrong, your shipping insurance claim will go through quickly and smoothly.

Please feel free to contact us with any questions or concerns regarding shipping your instrument to us.