GENERAL INFORMATION

All orders including one or more instrument(s) ship within 1 to 3 business days. If delays occur unexpectedly for any reason, we will contact you immediately.

All orders including only accessories ship within 1-2 business days.

All orders over a value of $100.00 will be shipped insured and with signature required.

We reserve the right to ship items of the same order in more than one box.

Tracking information will be provided via email as soon as it is available.


FEES

All shipping fees include handling and packing fees as well as postage costs. Transport fees vary and are automatically calculated based on the weight of the shipment. Any overcharges due to miscalculations or errors of the system will gladly be refunded.

We advise you group your items in one order as we may not be able to combine the orders after they were placed. If you ordered several items in different orders, please notify us immediately and we will do our best to combine your shipping and refund any difference if applicable.


NORTH AMERICA

If you are located in North America but outside of the US or the contiguous US, shipment methods marked USA ONLY or CONTIGUOUS USA ONLY respectively may be displayed during check out, but are not necessarily applicable to your order. Please make sure to select one of the options marked INTERNATIONAL or USA ONLY as needed.

USA ONLY: All fifty US states and all US territories
CONTIGUOUS USA ONLY: All US states except Alaska and Hawaii.

Please only select these categories if they apply to you.  If you accidentally selected the wrong shipping method, don't worry - we will contact you about your order right away to minimize delays. We thank you for your understanding and apologize for any inconvenience!


RETURNS

Please find our Trial and Return Policies for more detailed information. If you receive any incorrect deliveries, you may return the unused and originally packaged item(s) for a full refund. Only in this case, no restocking fees apply.


DAMAGED PACKAGES

Shipping damages incurred on the way from our facilities to the buyer are our responsibility. Visibly heavily damaged packages should not be accepted. Any shipping damages MUST be documented and reported to us within the first 24 hours upon receipt the of the package.


DROP SHIPPING

Items that are drop shipped by the manufacturer incur a flat cost that will be added to the total shipping of your order. Your package will arrive separately from the rest of your order if you ordered more than one item and may be delivered with a different carrier than selected at checkout. Tracking will be provided. Due to our shipping system we cannot calculate international shipping for these items automatically. Please contact us if you are going to purchase an item that drop ships from the manufacturer and you live outside the US. We will send you a secure PayPal invoice, which allows you to check out using your credit or debit card, bank account connected to your PayPal account, or PayPal Balance. If you do not have a PayPal account, you will still be able to pay via Credit or Debit card. Don't hesitate to contact us with any questions you may have. We apologize for any inconvenience.


SPECIAL SHIPPING NEEDS

If you have any special shipping needs, such as expedited or express shipping, shipping to a USPS or UPS location for pick up, etc... please reach out to us (ideally) before placing your order. We're happy to work with you to get you what you need.


If you have any questions about our shipping policies, please don't hesitate to reach out to us!